Privacy policy.

Last updated: 04/08/2025

Welcome to Japan Junket ("we," "our," or "us").At Japan Junket, we are committed to protecting the privacy of your personal information and handling it in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our travel consultation and personal travel planning services.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully to understand how we handle your personal information.

Data Collection, Storage & Security

1. Collection of Personal Information

Personal Information: We collect personal information directly from you through secure web forms on our website (https://www.japanjunket.com.au). This information may include your name, contact details, travel preferences, and other relevant information to help us provide you with tailored travel services.

Payment Information: When you make a payment for our services, we may collect payment-related information, including credit card details and billing information. However, we do not store this information. Payments are securely processed by third-party payment processors.

Usage Information: We may collect information about how you use our website, including your IP address, browser type, device information, and pages you visit. This information helps us improve our website and services.

2. How We Protect Your Information

  • Our website is HTTPS-secured, and all form submissions are encrypted using SSL (Secure Sockets Layer) technology.

  • Submitted form data is transmitted securely and handled via Microsoft Outlook, which encrypts data both in transit and at rest and provides secure cloud hosting on geographically distributed servers.

  • Access to customer information is restricted to authorized team members only, and we use two-factor authentication (2FA) and strong password protocols to further protect data.

3. Overseas Data Handling

Personal information submitted through our website is transmitted via and may be stored on servers operated by third-party providers such as Microsoft Outlook, whose data centers may be located outside Australia. While these providers implement strong security standards, by submitting your information, you acknowledge and consent to the potential overseas storage of your data.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or storage system is completely secure, and we cannot guarantee the security of your information.

4. Use of Information

Providing Services: We use your personal information solely for the purpose of delivering our travel consulting services, processing bookings, and communicating with you about your itinerary and travel plans. We do not share, sell, or rent your information to third parties for marketing purposes.

Communication: We may use your contact information to communicate with you regarding our services, updates, promotions, and other relevant information. You can opt out of receiving these communications at any time.

Payment Processing: We use payment information to process payments for our services. Your payment details are securely handled by third-party payment processors, and we do not store this information.

Analytics: We may use usage information to analyze website performance, improve user experience, and make data-driven decisions to enhance our services.

5. Information Sharing

We may share your personal information with third parties only in the following circumstances:

Service Providers: We may engage third-party service providers to assist us in delivering our services. These service providers may have access to your personal information but are only authorized to use it for the purpose of providing services to us.

Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.

6. Your Rights Under Australian Privacy Laws

As an Australian resident, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These rights include:

  • The right to access and correct your personal information held by us.

  • The right to request the deletion of your personal information, subject to legal requirements.

  • The right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights or have questions about your privacy rights, please contact us at dayna@japanjunket.com

Cookie Policy

Our website uses cookies to improve user experience, analyze website performance, and deliver relevant content. Cookies are small data files stored on your device when you visit our website.

1. Types of Cookies We Use

  • Essential Cookies: These are necessary for basic website functionality and cannot be disabled.

  • Performance & Analytics Cookies: These help us understand how users interact with our site (e.g. through Squarespace analytics or Google Analytics), so we can improve functionality and content.

  • Preference Cookies: These remember your choices (such as language or location) to enhance usability.

2. Third-Party Cookies

Some cookies may be set by third-party services integrated into our site, such as social media platforms or embedded booking systems.

3. Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

By continuing to use our website, you consent to our use of cookies as outlined in this policy.

Data Retention Statement

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected, including for the purposes of providing services, complying with legal obligations, and resolving disputes.

1. Retention Periods

  • Client Travel Information: Retained for up to 12 months after the completion of your trip, unless required longer for tax, legal, or administrative purposes.

  • Email Correspondence: Stored securely within Gmail and retained indefinitely unless requested otherwise, to maintain service continuity and record-keeping.

  • Form Submissions: Stored within email records and retained in accordance with the above.

2. Secure Disposal

When data is no longer required, it is securely deleted or anonymized to prevent unauthorized access, in line with industry best practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the revised "Last updated" date.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at Japan Junket (dayna@japanjunket.com.au or +61422 251 423).

Thank you for trusting Japan Junket with your travel consultation and personal travel planning needs.